Hi! I’m Mayra.

Epic Systems

June 2019-Present

• Documented 10-20 bugs per month found in the software using an internal issue tracker.

• Designed 3 rounds of usability studies for 3-5 end users to provide feedback on a new user interface that would cause a significant change in workflows.

• Balanced coordination and testing of 2-3 enhancement projects per quarter along with testing dozens of software fixes.

• Collaborated 3-4 times a week with software developers, customer support, and management on every part of the SDLC.

• Led quarterly meetings to add customer-requested development to the future roadmap, increasing end user loyalty and satisfaction.

Complete

• Become a Product Manager - Udemy

In Progress

• The Ultimate Agile Scrum Master Certification - Udemy

To Do

• Jira for Beginners - Udemy

• Lean Six Sigma Green Belt - Udemy

• The Complete SQL Bootcamp - Udemy

• To Provide Value: After three years of ensuring the highest quality in healthcare software, I’ve come to realize how driven I am by doing work with a bigger purpose.

• Continuous Improvement: Processes and protocols only work when they are up to date with modern expectations and actually producing the needed solutions. I love to work with the people who are looking to use the Next Big Thing - and get it to them.

• Details in the Data: You will know something is working when the numbers prove it. I think it’s important to identify the criteria that measure success and find ways to track them for the most definitive answer to “How is my product doing?”